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Several years ago I purchased a tub from Japan and it came with a container of a kind of cleaning/conditioning fluid for the tub, which included a hinoki oil base.
Do you offer, or know where I could obtain, something similar?

Cleaning liquid: I am sorry, we do not have this product. In Japan,
as in other countries, hinoki oil is available for aromatherapy in different formats, including a liquid emulsion to be poured inside the hot water to have a hinoki-tub-like aromatic effect.
This is not used for cleaning. Hinoki wood contains within its fibers the resinous product commonly known as hinokitiol. Usage of cleaning products such as detergents or waxes/oils will clog the natural wood pores thus sealing inside the hinokitiol. If you want to take maternal care of the tub, you may wipe it with a towel after use which will prevent any darkening caused by mold.
Then keep a hygrometer inside the bathroom and avoid the relative humidity to drop below 50%.

UPDATE 2008.08.01
See also our news and products page. We have now a natural oil extract which can be used to clean, protect and regenerate the tub.

how are the modern Japanese recirculating water through a heater?
Or are they mainly designed for one session of hot water?

Thank you for your interest in our japanese bathtubs.

The japanese tub is a very simple, low tech, minimalist box made out of wood. For this reason it is also very flexible and can adapt to different uses.

In our experience, most of the private clients drain it after use. Anyway one session can be extended for a whole day with the use of tub covers and by adding hot water at need.

Most of the business users add on site recirculating/filtering systems in line with a heater. We do not supply this systems ourselves for the following reasons:
1) US or european makers of pumps/cartridge filters/ozone systems etc. are more advanced than products available in japan
2) Considerations about maintenance and spare parts
3) It is very easy to open a hole in solid wood with the pitch and diameter matching your equipment.

I hope I answered your question. Our tubs are custom made to fit the particular needs/sizes of each site and most of the solutions are evaluated case by case.
Please do not hesitate to contact us for any question or problem.

Please find below a scheme kindly participated by a client. (Wabi Sabi Culture – Pescara – Italy)

My builder also enquired if it would be possible to get something like a VAT registration statement in respect of Bartok Design in Japan, if such a thing exists in Japan (it can be in japanese, I can get it translated locally). Or is this information going to be contained on the invoice? This is becase – I assume – since the tub was produced for export, there would have been no VAT or equivalent sales tax chargeable in Japan, but it will fall to be paid by me once I take the house with the tub in it from the builder. The builder would like some sort of documentation to support this.

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May we use credit cards?

updated on 2009.4.27.
Yes, we will accept payments thru PayPal.

We are looking into your tubs for a remodel in the state of New York in the US. The building inspector has told us that the tub needs to have ASME plumbing approval (American Society of Mechanical Engineers). Do the tubs meet this standard? Can they be made to?

Thank you for your interest in our hinoki products.
Sorry, we do not have an ASME sticker. We had 2 cases in the past of exports to Canada requiring a CSA sticker. I think that the client explained the details and could convince the inspector.
This is the first case I hear of such a requirement for the US.
You should keep the line that a hinoki tub is not a SANITARY fixture (bathtub), it is rather a HEALTH/WELLNESS/LIFESTYLE equipment (soaking tub). We are at your disposability, should you have any problem.

UPDATE 2009/1/1
We had two more cases in the US of the building department requiring ASME approval. (California and NY State). In both cases, it was explained that the tub is for soaking (like a hot tub) and not for washing. This solved the problem.