We shipped a tub in Canada and it was delayed for over one week because of port workers strike. We were worried and felt sorry for the client but he kindly sent us a picture with the pallet safely arrived.
We never received a claim until now for damage occurred during shipping and from what I can see of the outside of the crate, I hope also in this case the tub will be OK.
Pay attention when opening the crate and do not forger to remove all screws before opening the lid!
I can enjoy the weekend now 🙂
Here below I will display some comments I received by people who received the pocket onsen. Feel free to add your in the comment field below or mail me if you want to be anonymous and/or add a picture.
We received a kind visit from South Africa.
The clients are remodeling their new house and are considering using a japanese bathtub and some other interior items such as tatami and shoji screens.
Actually this time the client was visiting the Kansai area (Osaka, Kyoto, Nara) as well, so I had a chance of meeting them at my office in Kobe first, that is where we discussed the technical details.
Then I reached them in Tokyo and escorted them to our workshop in Chiba prefecture.
We do not get the chance of clients visiting us very often, but it is of course very useful to explain the features, details and installation requirements of a japanese bathtub so we hope you will also come to Japan and visit us!
On december 1 and 2, we had some problems to the server and both the home page and the mail service were not accessible for several hours.
We apologize for the inconvenience. If you sent us an email and are not receiving answer, please send it again.
Also, if you doubt that we are not receiving your mails, please CC: to my personal mail
We are ready for shipping and have a special offer.
The price of the pocket onsen purchased outside of the crowd funding campaign is 7,000 JPY for N. america and Oceania, 7.300 JPY for Europe etc.
But, as a special Christmas present, I am slipping in the wooden box for free.
The offer is valid until 12/31/2014 and is limited to 3 units per person.
You can order your Pocket Onsen with complimentary box here:
We just completed the production of the “special reserve” hinoki aroma oil.
I limited the production compared to the first plan but the yield was very good and we have 300 10cc bottles ready for shipping to all of you who kindly participated to the “pocket onsen” campaign.
Next week I should be able to complete the shipping. I am looking forward to hearing your comments!
A client reported a (superficial) crack to an asnaro tub we shipped earlier this year.
The ofuro was made with well dried ao-hiba and something like this does not happen unless the wood is really very dehydrated.
We asked the client to check the relative humidity in the room and report to us (3 readings at morning – noon – evening)
Before thinking of a way to repair the crack, we should quickly isolate and eliminate the problem otherwise the tub may suffer more damage.
Wishing that this would never happen again, from now on, we will include with our bathtubs a complimentary hygrometer.
We recommend to keep it in the bathroom and be sure that the humidity is above 55-60%. If the environment is very dry, and the tub is seldom used there is the chance that the wood may crack.
There is often a misunderstanding about what japanese call “hagi-zai” (laminated material)
The english term “laminated wood” includes rotary cut veneer lamination (plywood) and square rods finger joined (glulam).
We have the image of the laminated wood as an engineered material, sturdy but unequivocally man-made and thus not natural.
On the other hand hagi-zai involves joining wide planks side by side with the aid of full penetration dowels. We try to match the vein and if the situation allows it, the joint is almost invisible. (in case of a tub we have to give priority to balancing the warping and thus it is almost inpossible to make an invisible joint in this case)
The lumber is equalized with rotary saw and electric planer
Here is the solid lumber with thru holes ready for joining.
Glue is applied inside the holes
Long dowels are hammered inside to connect all the planks together
Here is the finished “hagi-zai”. At this point it is straightened and prepared for the “shiguchi” = wood joints. (To create a box we use mostly dove tail joints.) Finally the panel are assembled to create the tub and hand planed.
The autumn brought a weak yen both against the dollar and the euro.
This means it is a good timing to purchase japanese goods, especially when they are priced in yen.
This post is not to push the back of our readers and convince them to buy an ofuro.
In particular now, it is a very busy period and we have a 45-60 days lead time for the production.
The reason for this post is that I know that japanese hinoki tubs are expensive, and remain a dream for many. Well, this may be an opportunity to bring home a japanese product with 15% discount compared to 2 months ago: so if you are considering buying and ofuro, I friendly recommend you to do it now.
I am not a financial analyst, but considering that countries like China and Russia are dumping federal bonds, and the saudis do not seem so clung to the petrodollar anymore, I feel that the strength of the dollar may be a flash in the pan…
I welcome all your questions and comments.
All the Best//