ugly website

Let me publish here the exchange of correspondence I had with a previous customer.
The mail came like a bolt from the blue:

Customer:
> hi
> how is it possible that you sell such expensive high quality baths and
> live in a high tech environment…but your website is so unpractical and
> ugly?
> it stops me from really searching, thats not good pr!
> greetz
> (signature)
> fan of wooden baths
> owner of one.

Dear (customer),

Thank you for your honest comment.
I think you are 100% right.
Actually I am in the process of renovating the HP but it is taking more
time than anticipated.

Please bear with us one more month!

Best//

Bartok design Japan Co.
Manager: Iacopo Torrini
—————————-
e-mail: japan@bartokdesign.com
tel: +81-78-262-6811
fax: +81-78-262-7151
cell.: +81-90-8205-1200
—————————-

ok, accepted!

Sorry for the direct comment, I am Dutch and people from Holland are known for their directness. The difference with southern countries is already big, so you can imagine how it is in Japan

I will visit Japan within 1-2 years, I am interested in japanese woodworkingskills.
Is your business to be visited? Would be nice.

I will be mainly in Nasu (Tochigi) but who knows…
When my current bath will be rotten I defenitely want another ofuro, because it ads a lot of well beinig to my life, using such a bath.

greetings

(signature)

Well I must apologize with all of you as well for the old and non-smartphone optimized HP but, as I said above, YES! the site is under renovation.
It will come also with enhanced web-shop functions and I plan to offer you a heftier slice of Japan, including “karakami” ricepaper, “urushi” lacquer and more!
O tanoshimi-ni ~~

Meanwhile please feel free to send me your bolts… Any comment is appreciated especially if it is helping me improving the service.

All the Best//

iacopo torrini