order process

This is the typical process from order to delivery:

  • Please take a look carefully at the ordering summary and ordering checklist
  • Fill in the information request form
  • After our answer by email, feel free to ask everything that concerns you by email or telephone. You can contact us in english, japanese or italian.
  • You can telephone us, anyway e-mail may be more convenient because of time difference and not native pronunciation.
  • We will send you a quotation in pdf format. We use Japanese Yen to eliminate the risk of currency valuation which normally is built in the prices. (UPDATED 2008.9.1)
  • After your positive response, we will prepare drawings and send to you in pdf format. Please review carefully, expecially sizes.
  • When all matters (cost, drawings) are defined, you are ready to order.
  • We will require at least 50% advance payment on custom items (accessories, transport are payed 100% together with the balance) to confirm the order and start manufacture.
  • All payments should be done through wire transfer to our bank accounts in Japan (Minato Bank Corporation or Bank of Tokyo-Mitsubishi-UFJ.) and all bank charges (30~50 US$) should be settled by the payer.
  • Manufacture takes between 10~30 days, according to workload and complexity of the item.
  • Once completed, we will send photographs for your review and approval and will require payment of the balance before shipping.
  • After receiving the balance, we will ship the tub as agreed (air or sea)and will promptly forward you the shipping documents.
  • You will be contacted by the agent of our forwarder and the tub will be delivered on site.
  • Please open the box and check for any damage: any claim should be made within 5 days (insurance coverage conditions)
  • It is VERY IMPORTANT that you put back the protective plastic wrap until ready to install.
  • Have your carpenter install the tub and fill it up to the edge. Enjoy the bath. Leave it full for few hours the first time to allow wood to reach the ideal humidity level.