| Legal Name | Bartok design Japan Co. バルトックデザインジャパン株式会社 |
| Address | 3-6-2 kitano-cho chuo-ku kobe 650-0002 japan 650-0002 神戸市中央区北野町3－6－2 |
| Phone number | +81-90-8205-1200 (cellular phone of iacopo torrini) |
| japan@bartokdesign.com | |
| Head of Operations | iacopo torrini |
| Additional fees | Basically, there are no additional fees. <Exceptions> ・International bank transfers will require an extra fee of 6500 JPY to cover the bank transfer fees ・The prices do not include your country’s import tax and VAT. You may be contacted by the local post office, FedEx, DHL, or Customs and requested to pay for local taxes. |
| Exchanges & Returns Policy | ＜Returns and exchanges requested by customers＞ Items before shipping: You can cancel your order by pressing the cancel button on the website. Items after shipping: We do not accept returns or exchanges of items after shipping unless they have been lost or damaged during shipping. ＜Replacement for damaged or lost shipments＞ Please contact the customer support center by email at japan@bartokdesign.com. We will replace with new products at our shipping cost. CONDITION: we must receive full support by the customers in filling the necessary paperwork and in holding the damaged items/packaging until the local shipping company completes the necessary inspections. ＜Returns and exchanges for defective goods＞ Please contact the customer support center by email at japan@bartokdesign.com. We will refund or exchange with new products at our shipping cost. |
| Delivery times | Orders will be processed within 3-5 business days. Products should be received within 14 days and are available as soon as you place your order. |
| Accepted payment methods | Credit cards or via local bank transfer (International bank transfers will require an extra fee of 6500 JPY to cover the bank transfer fees) |
| Payment period | Credit card payments are processed immediately, while local bank transfers must be sent within 3 days of the date of order. |
| Price | Refer to the product page for the Sales price of each item. The prices are inclusive of shipping cost (be sure to select the correct shipping location as shipping cost varies) The prices do not include your country import tax and VAT. You may be contacted by the local post office, Fedex, DHL or Customs and requested to pay for local taxes. |