I really enjoyed our first bath last night and the smell of the wood…….is just heavenly. I think I even prefer the scent of the asnaro to that of the hinoki!
Thankyou so much for making this one so quickly and special thanks to your carpenters.
Feel free to use the photo if you wish (not my best angle ha ha)
I have finally installed the hinoki tub in our house in Whistler, Canada. It looks really great. Before I start using it, I have a question about it. The wood surface of inside part of the tub produced a sticky sap. Is it normal and should I was them off before using it or leave the sap as part of the aromatherapy property of hinoki wood?
Sorry I never own one before so I am clueless.
Many thanks for your help,
Our wonderful bath has arrived in perfect condition and it looks amazing.
Thank you so much for all your hard work.
A. from Australia
Good Morning Iacopo
The tub has arrived at our home last Friday. We have unpacked it just to see and smell it…and repacked it because our bathroom will be available only in a couple of months !
The tub is beautiful – we are very happy to have it …it will be hard to wait before we can use it !
Thanks again for everything
G & B
Hello Iacopo and everyone at Bartok Design!
I wanted to tell you that we are enjoying our beautiful bath accessories (stool, bucket, and ladle). The aroma of the wood is incredible and brings back fond memories of Japan. I cannot fully explain how happy we are, the craftsmanship is wonderful.
I also want to thank you for all the help with the shipping issues that we experienced. Transporting goods across the world is not always an easy thing and sometimes the carriers are very rough. Even though you packaged everything very well, they still managed to crush the container. However, when I reported this to you, I was immediately informed that you were shipping out replacements. There was no hassle or question, just your team taking every step necessary to ensure my satisfaction. I only wish that I get such incredible customer service here in California.
We will be remodeling our bathroom soon and I look forward to purchasing the ofuro and related items from you. You have more than earned the business through impeccable service and stellar quality. I am very excited for that day to come soon!
All our best from Simi Valley, California,
(Following the request for installed tubs pictures for a TV program. Tub shipped may/2008)
Nice to hear from you ! And congratulation on this nice opportunity for you to show your product!
We have been indeed enjoying hot baths… actually nearly everyday in Winter!!!
Attached is a picture of our daughter and her friends… It was during her last birthday (pyjama) party. Not quite a standard use of the Bathtub… but they had a lot of fun taking their bath together!
(Following the request for installed tubs pictures for a TV program. Tub shipped apr/2008)
What an excellent recognition for what we consider to be one of Japan’s great products!
We would be happy to have the photo done with us in our tub with water in it. Attached is an old photo with the tub partially full showing a bit of the bath house
As you may recall, our Hinoki tub is inside our Japanese bathhouse, which is all made with Japanese cedar wood also imported from Japan…and looks out on our Japanese garden…
With kind regards
MJ from Switzerland